Outsourcing and Conflict Management

Leadership is a complex role in any organization. Whether governmental, not-for-profit or private, leaders are tasked with a myriad of expectations by the people that make up the organization. According to several business research articles, effective communication is the top leadership trait of successful leaders; conversely, poor communication is a top cause of ineffectiveness as a leader (see: engagedly.com, huffpost.com, ceocoachinginternational.com, economist.com)

Consistent traits of successful leaders also include: trust, honesty, integrity, appreciation, ability to manage change and give direction, and conflict management. These are all traits embodied in Emotional Intelligence (Daniel Goleman). Successful leaders have learned to keep their focus on leading, not bogged down in the day to day functions and distractions that can be handled more expertly by others.

Take a moment to assess your organizational functions and the responsible party:

• Hiring, employee benefits, and personnel policies: Human Resources?
  
• Paying vendors and collecting from clients: Accounting?
• Social media and market growth: Marketing and Sales?
  
• Compliance with laws and legal structure of business: Legal?
• Keeping work spaces and public areas clean and sanitized: Facilities?
• Mediation, problem-solving and coaching to address interpersonal workplace conflict: Hmm?

It is common today to outsource services that allow you to keep the focus on what you do well. Have you outsourced to HR experts to manage your hiring and keep your organization compliant? An accountant to manage the accounts and bookkeeping needs? A mediator who supports interpersonal conflict resolution when 2 or more employees can't get along and are creating a toxic environment?

CGMSLLC is offering mediation and conflict coaching outsourcing services to businesses like yours that currently have no other formal resource for addressing interpersonal conflict. The service contract is based on a pre-set number of hours that is customized to fit the size of your organization. Packages start at 15 hours/year for $1200/year.

Other services are available to complement the mission and goals of your business.

Feeling like this is an expense that you can't afford? Get curious and check out the following link that provides a quantitative analysis of the hidden cost of unmanaged conflict. www.mediationworks.com/conflict-cost-calculator/.

Check back on this website for a short video, The Hidden Cost of Conflict, narrated by Communication and Conflict Management Consultant, Sunny Sassaman. This video will walk you through the formula and demonstrate the value of an integrated conflict management system (ICMS). A conflict management partner is part of the ICMS.

Please share and comment about your experiences with outsourcing and interpersonal workplace conflict.

#icms #dandana #hiddencostofconflict #outsourcing